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Frequently asked questions

How to track my order?

We send all your order info and tracking to the email you use and type in at checkout. Make sure your email is correct and working. Check your inbox and spam folder for updates. Make sure your inbox is NOT full so you can get all messages.

When will my order arrive?

Your order arrives to you in 3–7 business days ESTIMATED delivery.

Delivery times may vary depending on your location.

I entered the wrong address can I fix it?

If you just placed your order, we may still have time to fix your address. If your order has already shipped, we can provide instructions on how to try and correct it through the carrier. Please don’t wait weeks or months, as this lowers the chances of it being fixed. The address entered at checkout is the customer’s responsibility, but we still do our best to help resolve this

Return & Refund Policy

Once your order arrives, you have 7 days to return your item if there is any issue or if you are not satisfied. To start a return, please message us through the Contact page and fill out the form with your order details and reason for return. Items must be unused , include the same tags and proper bag to be eligible for return .

Once your order arrives, you have 7 days to return your item if there is any issue or if you are not satisfied. To start a return, please message us through the Contact page and fill out the form with your order details and reason for return. Items must be unused , include the same tags and proper bag to be eligible for return .

Return Information

At PlugWearShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

You may request a return within 14 days of delivery.

To be eligible, items must:

  • Be unused, unworn, and in their original packaging.
  • Be returned in the same condition as received.

To start a return, contact us through our contact form with your order number and return details.

EXCHANGES

To exchange an item for a different size, color, or style, please return the original item and place a new order for the replacement.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is defective or we made an error. service.

REFUNDS

Once your return is received you will be refunded. Refunds will be issued to your original payment method. Processing times may vary depending on your bank or card provider.

Delivery Issues

  • Orders returned due to an incorrect address or an unclaimed package are not eligible for a refund.
  • If the delivery issue was caused by our error, we will provide a replacement or full refund at no additional cost.
How do I wash the clothing?

Cold wash only. Do not use hot water or high heat, as it can damage the clothing and affect it. Air drying is best avoid machine drying when possible. Proper care will help maintain the fit, shape, and quality of your clothing over time.

How can I contact you?

You can contact us through the “Contact Us” page at the top of our website by filling out the form. Please include your question or concern so we can help you as quickly as possible.